{"id":543,"date":"2006-04-26T14:43:00","date_gmt":"2006-04-26T14:43:00","guid":{"rendered":"http:\/\/blogs.butler.edu\/dawgblog\/2006\/04\/reference-stats-for-email-im-and-phone\/"},"modified":"2006-04-26T14:43:00","modified_gmt":"2006-04-26T14:43:00","slug":"reference-stats-for-email-im-and-phone","status":"publish","type":"post","link":"https:\/\/blogs.butler.edu\/dawgblog\/2006\/04\/reference-stats-for-email-im-and-phone\/","title":{"rendered":"Reference Stats for Email, IM, and Phone"},"content":{"rendered":"<table style=\"border-collapse: collapse;width: 352pt\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"560\">\n<col style=\"width: 60pt\" width=\"80\">\n<tbody>\n<tr style=\"height: 25.5pt\">\n<td style=\"height: 25.5pt;width: 402pt\" class=\"xl29\" colspan=\"7\" height=\"34\" width=\"468\"><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Reference Desk Usage<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 15.75pt\">\n<td style=\"height: 15.75pt\" class=\"xl28\" height=\"21\"><\/td>\n<td class=\"xl28\" colspan=\"3\" style=\"text-align: center\">&nbsp;<font color=\"#006400\">Counts<\/font><\/td>\n<td class=\"xl28\" colspan=\"3\" style=\"text-align: center\">&nbsp;<font color=\"#006400\">Averages<\/font><\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt\" class=\"xl26\" height=\"17\"><\/td>\n<td class=\"xl24\" style=\"text-align: center\"><strong>Phone<\/strong><\/td>\n<td class=\"xl24\" style=\"text-align: center\"><strong>Email<\/strong><\/td>\n<td class=\"xl32\" style=\"text-align: center\"><strong>IM<\/strong><\/td>\n<td class=\"xl24\" style=\"text-align: center\"><strong>Phone<\/strong><\/td>\n<td class=\"xl24\" style=\"text-align: center\"><strong>Email<\/strong><\/td>\n<td class=\"xl24\" style=\"text-align: center\"><strong>IM<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Sep-05<\/td>\n<td class=\"xl30\" style=\"text-align: center\">28<\/td>\n<td class=\"xl30\" style=\"text-align: center\">19<\/td>\n<td class=\"xl31\" style=\"text-align: center\">4<\/td>\n<td class=\"xl25\" style=\"text-align: center\">55%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">37%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">8%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Oct-05<\/td>\n<td class=\"xl30\" style=\"text-align: center\">38<\/td>\n<td class=\"xl30\" style=\"text-align: center\">31<\/td>\n<td class=\"xl31\" style=\"text-align: center\">9<\/td>\n<td class=\"xl25\" style=\"text-align: center\">49%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">40%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">12%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Nov-05<\/td>\n<td class=\"xl30\" style=\"text-align: center\">29<\/td>\n<td class=\"xl30\" style=\"text-align: center\">9<\/td>\n<td class=\"xl31\" style=\"text-align: center\">16<\/td>\n<td class=\"xl25\" style=\"text-align: center\">54%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">17%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">30%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Dec-05<\/td>\n<td class=\"xl30\" style=\"text-align: center\">21<\/td>\n<td class=\"xl30\" style=\"text-align: center\">2<\/td>\n<td class=\"xl31\" style=\"text-align: center\">5<\/td>\n<td class=\"xl25\" style=\"text-align: center\">75%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">7%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">18%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Jan-06<\/td>\n<td class=\"xl30\" style=\"text-align: center\">15<\/td>\n<td class=\"xl30\" style=\"text-align: center\">6<\/td>\n<td class=\"xl31\" style=\"text-align: center\">2<\/td>\n<td class=\"xl25\" style=\"text-align: center\">65%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">26%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">9%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Feb-06<\/td>\n<td class=\"xl30\" style=\"text-align: center\">22<\/td>\n<td class=\"xl30\" style=\"text-align: center\">25<\/td>\n<td class=\"xl31\" style=\"text-align: center\">4<\/td>\n<td class=\"xl25\" style=\"text-align: center\">43%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">49%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">8%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Mar-06<\/td>\n<td class=\"xl30\" style=\"text-align: center\">27<\/td>\n<td class=\"xl30\" style=\"text-align: center\">26<\/td>\n<td class=\"xl31\" style=\"text-align: center\">17<\/td>\n<td class=\"xl25\" style=\"text-align: center\">39%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">37%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">24%<\/td>\n<\/tr>\n<tr style=\"height: 12.75pt\">\n<td style=\"height: 12.75pt;text-align: center\" class=\"xl27\" height=\"17\">Apr-06<\/td>\n<td class=\"xl30\" style=\"text-align: center\">26<\/td>\n<td class=\"xl30\" style=\"text-align: center\">7<\/td>\n<td class=\"xl31\" style=\"text-align: center\">8<\/td>\n<td class=\"xl25\" style=\"text-align: center\">63%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">17%<\/td>\n<td class=\"xl25\" style=\"text-align: center\">20%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Reference Desk Usage &nbsp;Counts &nbsp;Averages Phone Email IM Phone Email IM Sep-05 28 19 4 55% 37% 8% Oct-05 38 31 9 49% 40% 12% Nov-05 29 9 16 54% 17% 30% Dec-05 21 2 5 75% 7% 18% Jan-06 15 6 2 65% 26% 9% Feb-06 22 25 [&hellip;]<\/p>\n","protected":false},"author":127,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[197],"tags":[6860,196],"class_list":["post-543","post","type-post","status-publish","format-standard","hentry","category-announcements","tag-reference","tag-technology-issues"],"_links":{"self":[{"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/posts\/543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/users\/127"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/comments?post=543"}],"version-history":[{"count":0,"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/posts\/543\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/media?parent=543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/categories?post=543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.butler.edu\/dawgblog\/wp-json\/wp\/v2\/tags?post=543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}