This story is about a man not being satisfied with his chicken order as there is more skin than the meat. However, he is very rude to the lady at the counter. However, Mr. Shapiro believes that the customer is always right, and you need to satisfy the customer as that is the American way. As this is a more western restaurant, it is more expensive than other places in China. Bosses in both the United States and China can be very strict to their employees. It obviously depends on the establishment, but in western restaurants in China, they were always strict to their employees. Many of the employees don’t appreciate him or respect him very much as he did little work, and only left it to the Chinese employees. It also displays how the manager went to the University of Iowa to learn business, but he received more than education there where he developed a more confident and energetic approach. He then decided to take that back to China and thrive in its economy. It has been known that in most foreign countries, America is not one of the favorites. However, this story goes beyond just a restaurant. It is a clashing of cultures about how distinct cultures interact with one another when exposed to ones environment. Some of the differentiating ways is about when you go out on dinner dates, but the American way is to pay for the girl if you ask her on the date, but Mr. Shapiro never did that which was peculiar. There was an interesting quote when the Chinese citizens said that “this Cowboy thing isn’y for a Chinese stomach”. This shows how cuisine is so much different around the world. Many Chinese restaurants today take a page out of America’s book, especially with buffets and deals to raise consumer satisfaction. When I was in China, most western restaurants took advantage of the currency conversion with the the yuan and dollar. They were way more expensive than other local authentic restaurants, but they knew the quality they were selling.
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