I have held numerous jobs since I started working; however, none of them have ever been in the service industry. I have often had interactions with people in the service industry but those interactions have been as a customer. \u00a0This book really made me think about my past experiences and even how I interact with the people I have interacted with this summer (I have an internship at my county’s prosecutors office) When I think back to my summer interactions, their have been\u00a0numerous\u00a0times that our office did not handle situations in the way that this book describes. I know that we are not in the service industry and many of the people we deal with are in trouble to begin with, however, I do believe there are some areas in which I could improve on. \u00a0Since reading this book, I have tried to practice these techniques. I strive to only transfer calls as little as possible. I also try to keep my word with people that I speak with; I also strive to answer their questions to the best of my ability and give them the help that they need. This has been great practice for me before I start work at Information Commons.<\/p>\n
Reading this book has made me acknowledge some of the best service experiences I had ever had. Last week I had to call the Microsoft service center and since I had just finished reading this book, I was looking for the tips and tricks that “Know your Socks Off” speaks of. The person that helped me used many of them I noticed and it really worked on me. It was by far the best service interaction I have ever had.<\/p>\n
I know often people feel a sense of dread when they realize they have to talk to a customer service representative in pretty much any company. I realized that if all service representatives treated customers as our book suggests (like I was with Microsoft) that the stigma would disappear. Reading this book has given me the tools to be the best employee that I can be. \u00a0I learned a lot from reading this book and I feel as though I am better prepared for the tasks that are to come.<\/p>\n","protected":false},"excerpt":{"rendered":"
I have held numerous jobs since I started working; however, none of them have ever been in the service industry. I have often had interactions with people in the service industry but those interactions have been as a customer. \u00a0This book really made me think about my past experiences and even how I interact with […]<\/p>\n","protected":false},"author":1566,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6157],"tags":[],"class_list":["post-9502","post","type-post","status-publish","format-standard","hentry","category-reflections","count-0","even alt","author-aneuman","last"],"_links":{"self":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/users\/1566"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/comments?post=9502"}],"version-history":[{"count":5,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9502\/revisions"}],"predecessor-version":[{"id":9661,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9502\/revisions\/9661"}],"wp:attachment":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/media?parent=9502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/categories?post=9502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/tags?post=9502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}