Something I found very interesting about this book was how much it actually related to my life. \u00a0The book expressed my feelings toward many aspects of customer service and I was actually shocked as to how closely it met my feelings in certain examples. \u00a0One of the first things that caught my eye was that when a customer is dealing with someone, whether online, phone, or in person, they are literally taking that person as the company. \u00a0Just recently my cousin came back from a beauty consultation at Macy’s and was furious with the brand of the makeup the lady assisting her was using, instead of the lady herself. \u00a0Even though, when I asked my cousin, it was clearly the consultant’s fault. \u00a0Delivering the best service is not for your own sake, it is for the sake of the company. \u00a0The book talks about Nordstrom’s superb service. \u00a0And I find it to be one of the most true statements. \u00a0Nordstrom goes above and beyond to try and help their customers and give them everything they want and more. \u00a0I know I will never deal with a nasty employee there. \u00a0It is all about building trust and loyalty in your customer, and once you do that, you are\u00a0guaranteed\u00a0to not only keep that person coming back, but also receive more customers from that person as well. \u00a0When someone has a good experience at a store, they are only likely to tell about 2-3 others, but when someone has a bad experience, they are more than likely to tell more than 7 people about their visit. \u00a0 When I myself feel as if someone was not able to help me at a particular store, place, or anywhere that is supposed to provide you help, I do not recommend that place to anyone. \u00a0And not only that, I tell a friend who is going to go, not to go. \u00a0Another thing the book talks about is confidence. \u00a0I believe showing you are confident in what you are doing is one of the most important things one can do. \u00a0A customer does not want someone who looks like they don’t know what they are doing. \u00a0I myself want someone who can get the job done, and done right. \u00a0I want someone who can tell me without\u00a0hesitating\u00a0how to fix something or find something. \u00a0This book really opened my eyes as to how one has to be on the other side to deliver what everyone wants, great customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"
Something I found very interesting about this book was how much it actually related to my life. \u00a0The book expressed my feelings toward many aspects of customer service and I was actually shocked as to how closely it met my feelings in certain examples. \u00a0One of the first things that caught my eye was that […]<\/p>\n","protected":false},"author":1565,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[104772,6157],"tags":[],"class_list":["post-9510","post","type-post","status-publish","format-standard","hentry","category-anum","category-reflections","count-0","even alt","author-aahmed1","last"],"_links":{"self":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/users\/1565"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/comments?post=9510"}],"version-history":[{"count":7,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9510\/revisions"}],"predecessor-version":[{"id":11326,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9510\/revisions\/11326"}],"wp:attachment":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/media?parent=9510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/categories?post=9510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/tags?post=9510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}