{"id":9538,"date":"2012-08-09T20:28:07","date_gmt":"2012-08-10T00:28:07","guid":{"rendered":"http:\/\/blogs.butler.edu\/infocommons\/?p=9538"},"modified":"2012-08-20T12:18:49","modified_gmt":"2012-08-20T16:18:49","slug":"lindseys-reflection","status":"publish","type":"post","link":"https:\/\/blogs.butler.edu\/infocommons\/2012\/08\/09\/lindseys-reflection\/","title":{"rendered":"Lindsey&#8217;s Reflection"},"content":{"rendered":"<p><em>Delivering Knock Your Socks off Service<\/em>, is quite the name for a book that briefly touches on many different customer service scenarios, tactics, and outcomes.\u00a0 Before beginning the book, I was skeptical after working with thousands of customers, over the course of my five years at Deep River Waterpark.\u00a0 I did not believe this book would have much to offer me.\u00a0 After the initial chapters, I did begin to gain knowledge of how to better handle situations.\u00a0 One of the sections that I found most interesting discussed dealing with customers of different generations.\u00a0 Although there may be less of a variety working in Information Commons, I found this section applicable to my summer job, and can see the benefits of it for future job scenarios.\u00a0 It is easy to get caught up in a customer service situation, and to approach the customer as you would want to be approached.\u00a0 Prior to reading this book, I did not give much thought about how the customer would feel or how they would prefer being addressed.<\/p>\n<p>Although when reading, the outcome or approach may seem obvious, it is sometimes harder to come up with resolutions on the spot.\u00a0 After reading this book, I tried to put into effect the tips suggested on customers at my work this summer.\u00a0 I always knew that I should listen carefully, empathize, and so on, but I did not realize how little I often show customers this.\u00a0 This made me more aware, and I began to make an effort to make it clear that I understood and was sorry for whatever inconvenience was experienced.\u00a0 This proved effective; once I became more self-aware, I was better able to serve the customer and their needs.\u00a0 Although the book did readdress many tactics I was already aware of, it was beneficial to become reacquainted with them.\u00a0 I began to not only analyze my response to customers, but also to watch more closely to see how the customer responded to me.\u00a0 This book has made me more aware of what a customer wants from me, and will assist me in providing better and more effective service to customers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivering Knock Your Socks off Service, is quite the name for a book that briefly touches on many different customer service scenarios, tactics, and outcomes.\u00a0 Before beginning the book, I was skeptical after working with thousands of customers, over the course of my five years at Deep River Waterpark.\u00a0 I did not believe this book [&hellip;]<\/p>\n","protected":false},"author":1152,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[104778,6157],"tags":[],"class_list":["post-9538","post","type-post","status-publish","format-standard","hentry","category-lindsey","category-reflections","count-0","even alt","author-lwacnik","last"],"_links":{"self":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/users\/1152"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/comments?post=9538"}],"version-history":[{"count":5,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9538\/revisions"}],"predecessor-version":[{"id":9656,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/posts\/9538\/revisions\/9656"}],"wp:attachment":[{"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/media?parent=9538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/categories?post=9538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.butler.edu\/infocommons\/wp-json\/wp\/v2\/tags?post=9538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}