I readDelivering Knock your Socks off Serviceover this summer and I found this book very interesting. As a person who used to work in the restaurant business I felt like leaving this book on my ex bosses desk with a note that said READ AND USE!!! It seemed that everything that was mentioned in this book as “great service” was being ignored at that restaurant.  I really liked Chapter 23 about communicating with customers using the internet. Everything is done using the internet now and those who do not use the internet are left behind and cannot deliver the kind of service we now expect from those we do business with. Even the smallest businessess need email accounts or webpages to stay relevant. This is something that I found most important. If you are not accessable via the internet (or even if it is not easy to access the webpage or contact information online) the customer will not use your business and find an alternative. Tjhis was just one of many things that I found interesting while reading this book and I look forward to discussing this during orientation.