aneuman
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Posts by aneuman
CAT 9-7
0Today I completed my student Moodle training. I did Classroom mediation: overview, touch panel, Smart board (getting started only), doc cam, copy cam, VHS & DVD, and tip sheet. I need to finish my Smart board training because I didn’t always have one to use. I also looked at the iMovie training PPT and the script. I have never used iMovie so I also watched about 15 atomic learning videos so I had an idea how to use it when I have to do my project.
Abby Lib 9-4
0Today I helped 2 people with simple questions. I did the Jing tutorials and uploaded a test video. I also finished the book portion of my annotated bibliography.
Abby CAT 8-31
1I emailed you a review of the Ipad quick training. I finished the Moodle Instructor training and sent the certificate. I didn’t have access to a Mac to do the imovie training so I search for technology tips and articles instead.
Abby Lib 8-29
0Today I had some questions answered by Sally and helped a lot of people with printing. I continued to work on my annotated bibliography. I spent more time learning to work the databases and how to cite.
Abby Library 8-27
0I finished the library tutorials, ordered a book and article from Illiad, looked at the databases, Primo, and the libguides, and looked at the Citation stuff. I decided to start the Annotated Bibliography as a way to more familiarize myself with citations and the databases.
Abby CAT 8-27
0I finished all the tasks given. I am ready for section I of Moodle Instruction training.
Abby 8-24 CAT
0I finished reading the handbook, found the shared folder, and made my bio. I have 9 Moodle student training videos to finish.
Abby’s Reflection
1I have held numerous jobs since I started working; however, none of them have ever been in the service industry. I have often had interactions with people in the service industry but those interactions have been as a customer. This book really made me think about my past experiences and even how I interact with the people I have interacted with this summer (I have an internship at my county’s prosecutors office) When I think back to my summer interactions, their have been numerous times that our office did not handle situations in the way that this book describes. I know that we are not in the service industry and many of the people we deal with are in trouble to begin with, however, I do believe there are some areas in which I could improve on. Since reading this book, I have tried to practice these techniques. I strive to only transfer calls as little as possible. I also try to keep my word with people that I speak with; I also strive to answer their questions to the best of my ability and give them the help that they need. This has been great practice for me before I start work at Information Commons.
Reading this book has made me acknowledge some of the best service experiences I had ever had. Last week I had to call the Microsoft service center and since I had just finished reading this book, I was looking for the tips and tricks that “Know your Socks Off” speaks of. The person that helped me used many of them I noticed and it really worked on me. It was by far the best service interaction I have ever had.
I know often people feel a sense of dread when they realize they have to talk to a customer service representative in pretty much any company. I realized that if all service representatives treated customers as our book suggests (like I was with Microsoft) that the stigma would disappear. Reading this book has given me the tools to be the best employee that I can be. I learned a lot from reading this book and I feel as though I am better prepared for the tasks that are to come.