bheiter
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Posts by bheiter
CAT 9/10
0-Viewed Panopto Moodle training video from 9/5
-Continued training on Ipad
-Briefly viewed additional imovie training videos
-Will complete imovie project wednesday*
CAT 9/5
1Completed student portion of moodle project
created shortcut to shared files folder
Worked with imovie, progress on general training within program
Completed imovie “refresher” created mock imovie
*Ran into issues connecting to BU servers to save imovie files
error message i received when imbedding videos on moodle
CAT 8/29
0- Completed Moodle Student training videos on Atomic learning
- Completed Moodle Professor training videos on Atomic learning
- Toggled with Moodle setting
- Continued developing mock professor Moodle page
- Began ipad training
*Need to review cut copy paste & multi task menu w/ ipad
LIB 8/27
0-Reviewed LIB procedures
-Reviewed info commons desk LIB guides
-Did a color print w/ payout
-Familiarized self w/ library resources i.e. on monitor
Brandon CAT 8/27
0– Moodle Student training videos
– Moodle Professor training videos
-Began toggling on moodle.butler.edu
-play-tested w/ developing & designing quizzes, rearranging blocks, ECT.
Brandon CAT 8/22
0Learned how to:
- clock in
- Reviewed blog site i.e. posting
- Reviewed CAT Handbook
- Made bio for the bulletin board
- overview of itemization of CAT media tools
- overview of break-room
- General procedures
- Documents i.e. release & return forms
– . View the ones on the bulletin board for ideas to create your own!
Brandon’s Reflection
1Patience; its a two way street. The most refreshing portion of this book for myself came from the reaffirmation of the importance of taking the time to understand a customer’s disposition. Patience is a staple and on the main keys to good service.
In my experiences working any type of position requiring some form of customer service, the most typical of person’s is coming to you for help because they can’t figure something out on their own. That being said you can assume they very well may be stressed, irritated, frustrated, or all of the above.
the most helpful portion for myself reminding myself that patience is in fact a virtue were chapter 34 & 35. While customers as rude as these are an example of an extreme case, it does in fact happen and its always good to keep things in perspective. At the end of the day their goal is simply to frustrate you and “get under your skin”. If you allow them to do as such, you’ll only be hurting yourself and in essence they have won. The goal is to solve the problem, and provide those persons with the answers they’re searching for regardless of how they do or don’t should or shouldn’t treat you.
I myself have a fairly low tolerance of persons who choose to be rude; chapters 34 & 35 were definitely beneficial in that I’ve got a bit more of an enlightened take on now to approach these situations by way of new strategies in order to resolve situations in the most orderly fashion possible.
I look forward to meeting all of you and seeing you at the retreat! 