Jessica Biggs
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Posts by Jessica Biggs
Jessica Marie – 10/9 – CAT
0Today, I made some new certificates and added the necessary badges to individual pages on Wix. Then I watched more Dreamweaver videos on Atomic Learning. The next video I need to watch is D8.
Jessica Marie – 10/2 – CAT
0Today, I worked on the certificates, updated the library hours on Appointy, and started watching the Dreamweaver Atomic Learning videos. The next video I need to watch is C1.
Jessica Marie – 9/25 – CAT
0Today I completed the Moodle assignment, earned my Moodle certificate, and worked on creating Moodle certificates for others who have earned theirs.
Jessica Marie – 9/18 – CAT
0Today, I made certificates for Moodle and Dreamweaver. I also watched all of the Instructor videos for Moodle on Atomic Learning.
Jessica Marie – 9/11 – CAT
0Today I updated our Wix and Appointy sites so that they are fully functioning and accurate. That took most of my shift. During the last half hour or so, I cut out Pocket Reference cards for the Information Commons. The information had to be updated, so we needed to get new ones.
Jessica Marie – 9/4 – CAT
0Today I worked on updating our Appointy site. Most people now have their hours, information, and pictures. The only exceptions are a few who haven’t sent their info or had their picture taken! I also sent out a reminder email about tomorrow’s Moodle training.
Jessica Marie – 8/28 – CAT
0Today, I made sure my bio didn’t need to be updated, reviewed the CAT handbook, and watched all the videos in the Moodle 2.0 Student Training on Atomic Learning.
Jessica Marie’s Reflection
0For my summer reading assignment, I read Delivering Knock Your Socks Off Service by the Performance Research Associates, Inc. I found this book to be incredibly interesting and pertinent to my job in Information Commons.
Last summer’s book related to this one in many ways. Both books talked about customer service and the use of technology within the service industry. In Information Commons, we are constantly dealing with customers. Not in terms of those who we rely on to make money, but we are an important service to students at Butler University. We also use technology and social networking a great deal in IC.
One of the most interesting parts of the book, in my opinion, was the discussion of “forbidden phrases” in Chapter 15. Some of these phrases are the ones that drive me crazy. I can’t stand being called “honey” or “sweetheart” by total strangers. If you are the cashier serving me, as an adult I do not want to be called “honey” as if I am that person’s child. I think it is important to choose the words you use very wisely especially when working in customer service. If you offend the person you are serving, you have a chance of losing a customer.
I look forward to discussing this book further with coworkers at our retreat in a week!
Jessica Marie – Unplugging Reflection
0My reflection can be seen using the following link:
http://blogs.butler.edu/jmbiggs/information-commons/reflections/unplugging-reflection/