Megan

This summer I read, Delivering Knock Your Socks Off Service, to prepare for this Fall.  It was a very informational book that provided pertinent information about things you should do, as well as, things you should not do during work. The book covered a large variety of topics from trusting your co-workers, communicating with customers, and an important rule that is sometimes the most difficult to follow, being that the customer is always “right.” Sometimes, especially working in the library, some students or faculty would come in thinking they already knew the answer and would either insist they were still correct or would get discouraged because they couldn’t understand why they were wrong. The book gave some great tips on how to communicate with them in order to make them feel like they are correct or pointed in the right direction and ultimately getting their question answered or the help they need. A lot of the book seemed like common sense but also made a lot of good points and tips that can easily be forgotten but applied to our everyday job. Overall, I believed the book to be very helpful and a great review for the Fall Semester.