Reference Stats for Email, IM, and Phone
| Reference Desk Usage | ||||||
| Counts | Averages | |||||
| Phone | IM | Phone | IM | |||
| Sep-05 | 28 | 19 | 4 | 55% | 37% | 8% |
| Oct-05 | 38 | 31 | 9 | 49% | 40% | 12% |
| Nov-05 | 29 | 9 | 16 | 54% | 17% | 30% |
| Dec-05 | 21 | 2 | 5 | 75% | 7% | 18% |
| Jan-06 | 15 | 6 | 2 | 65% | 26% | 9% |
| Feb-06 | 22 | 25 | 4 | 43% | 49% | 8% |
| Mar-06 | 27 | 26 | 17 | 39% | 37% | 24% |
| Apr-06 | 26 | 7 | 8 | 63% | 17% | 20% |
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