Library Hours During Finals

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By , May 1, 2006 12:21 pm

As usual, we will be extending our hours during Final Exam Week. Here is the schedule:

Finals Week Irwin Library Science Library
May 2-4 (Tue.-Thu.) 7 a.m. – 2 a.m. 8 a.m. – 1 a.m.
May 5 (Fri.) 7:30 a.m. – 9 p.m. 8 a.m. – 9 p.m.
May 6 (Sat.) 10 a.m. – 9 p.m. 10 a.m. – 9 p.m.
May 7 (Sun.) 10 a.m. – 2 a.m. 10 a.m. – midnight
May 8 (Mon.) 7:30 a.m. – 1 a.m. 8 a.m. – midnight
May 9 (Tue.) 7:30 a.m. – 5 p.m. 8 a.m. – 5 p.m.

As has also become tradition, we will be offering FREE coffee, tea, and cocoa in Irwin Library to aid in students’ studying processes. These “study aids” will be available the evenings of Tuesday through Thursday this week and also on Sunday night (the nights we’re open until 2:00am), beginning at 7:00 pm and running until about midnight.

Reference Usage Study

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By , April 27, 2006 12:18 pm

The Reference Department will be suspending our usage study for the summer since the results will not be very meaningful. As of May 1, putting used Reference books on the cart before shelving will not be necessary. We will probably be starting it up again as of September 1.

Logging Reference TRANSACTIONS will still continue throughout the summer, even though the desk will not be staffed. If you pick up a call to the Reference Desk or if you answer a reference-type question in your office or around the library (including at the Circulation Desk), please log it at \\ben\library\Reference\Reference Tracking.xls or send me an IM or email and I’ll log it for you.

Thanks very much.
Scott

Reference Stats for Email, IM, and Phone

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By , April 26, 2006 2:43 pm
                                               Reference Desk Usage
 Counts  Averages
Phone Email IM Phone Email IM
Sep-05 28 19 4 55% 37% 8%
Oct-05 38 31 9 49% 40% 12%
Nov-05 29 9 16 54% 17% 30%
Dec-05 21 2 5 75% 7% 18%
Jan-06 15 6 2 65% 26% 9%
Feb-06 22 25 4 43% 49% 8%
Mar-06 27 26 17 39% 37% 24%
Apr-06 26 7 8 63% 17% 20%

Printing in the Library

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By , April 25, 2006 7:35 pm

To answer a frequently asked question, every lab computer in the Irwin Library building will print to the IL_120_1 printers in the Reference Department, no matter what floor the computers are physically located.

Also, to turn off the duplex printing, here’s the shortcut version: Click print, click the Properties button next to the printer name, click the tab entitled Finishing, UNcheck the box next to “Print on Both Sides.” Click OK.

Help Desk After Hours

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By , April 17, 2006 2:18 pm

There has been a history of difficulty reaching the Help Desk when technology issues arise in the evenings.

The official Help Desk hours are:

Monday – Thursday:    7:30am to 10:00pm

Friday:                        7:30am to 6:00pm

Saturday & Sunday:    1:00pm to 10:00pm

If you get voice mail at the Help Desk, please LEAVE A MESSAGE with callback number. If you don’t hear back within 1/2 hour, call again. If nobody answers, you should call Joe Ader on his personal cell phone: 847-8835.

Thanks.

Scott

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