Posts tagged: Technology Issues

LibGuides Difficulties

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By , September 24, 2008 10:39 am

Lately several librarians have been having problems with LibGuides. Specifically, things not displaying (or not displaying correctly) in Internet Explorer. I think just about all of the problems have arisen from copying/pasting from MS Word into LibGuides. Word carries with it a LOT of extra unseen code that apparently Internet Explorer doesn’t know how to handle. Ironic, since they’re both made by Microsoft.

Anyway, the solution is to NOT paste directly from Word into LibGuides. Instead, there’s a button on the LibGuides toolbar (when you’re entering text) that says “Paste from MS Word.” Use that button and paste into the text box that pops up. This will strip the pasted text of all the MS Word coding and let all web browsers display it properly.


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By , September 18, 2008 11:02 am

The recent discussions about E-Books and getting to them has prompted me to create a new webpage for them. Go to the library website, click on “More Research” and you’ll see a new E-Books link under the Catalogs category. Please take a look and provide some input on the following questions.

1. Does this page suffice for gathering E-Book links?
2. Is anything missing that should be on this page?
3. Should we add a link to this page on the FRONT page? (Do we want to promote them enough to put a link on the front page of the website?)
4. What about “databases” that are more like “e-books?” (Compare Oxford Music Online, World Almanac, etc.)
5. Should we remove items like Credo Reference and NetLibrary from the “Databases” list and only have them on the “E-Books” list?
6. Any other questions or concerns?

Thanks very much for helping us improve this service.

Scanner Computer Down

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By , August 28, 2008 10:58 am

The computer in Reference that has the scanner attached is DOWN. Sorry for the inconvenience.

Apparently the problems that showed up during the summer are still reoccurring. We just might have to get a whole new machine. For the near future, the machine is unavailable and so is the scanner. I’ll pass along updates as I get them.

Naxos Problems

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By , July 30, 2008 3:40 pm

The Naxos Music Library is in the process of undergoing some changes. The primary change is that they will be using a new music player beginning sometime in September. This is instead of using the Windows Media Player within their website. This is a good change, but until that happens, we will be having some problems with Macs playing the music in Naxos. Browsing still works, but actually playing the music is a problem due to some technical issues.

To solve this problem, Naxos has set us up with our own login. If someone from Butler is on a Mac (whether on campus or off) and wants to listen to music from Naxos, they will have to follow these steps:

1. Download Flip4Mac, which is a plugin allowing QuickTime to play Windows Media Player files. It can be downloaded for free at
2. Go to and log in with Butler01 as the username and the password.
3. Use Naxos as you normally would. Music should now play properly. (Please let Scott Pfitzinger know if there are any problems at this point.)

A Duplex Hiccup

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By , July 28, 2008 9:46 am

We’ve uncovered a little hiccup with our new printers that I thought I should share.

It appears that when MS Words documents are opened as attachments in a web browser (example: files in Blackboard), they are printing duplex even when Internet Explorer’s print settings are set to print single sided. If single-sided printing is required, the current workaround is to save the document locally and open it in MS Word. The print settings can then be set to single-sided and they will work.

The Help Desk has been made aware of this problem and will be working on a solution.

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