In order to give us substantial information for logging bugs for our iOS apps, you will first need to download the appropriate utility for your operating system:

For Windows: http://support.apple.com/kb/DL1466For Mac: http://support.apple.com/kb/DL1465

*Before we begin, you must have your apple device connected and recognized by your computer.

Step 1.)

After installing, run the “iPhone configuration utility”

Step 2.)

This will take us to the main page of the utility, on the “Devices” page.

Click on your apple device under “Devices.” In this example, we are grabbing logs from PanPod.

Step 3.)

Click on the tab entitled “Console” at the top right.

This is where we will see our log report.

*Please note that if you have had your iPod connected for sometime, you may need to clear the logs if you are trying to reproduce an error. Apple devices log many lines of code, so it is helpful to clear out the logs before reproducing an error so we can pinpoint the trouble area. To do this, click on the “Clear” button before using your apple device to use the iOS recorder.

In order to help us, please save the log as soon as you receive an error; do not keep using the apple device after the error if at all possible, as this will create more entries in the log.

Step 4.)

Click on “Save Console As…” to save the console.

Select the name for the log, and the folder that you would like to save the file to.

This is the log you will upload when sending reports to Panopto.