There has been a history of difficulty reaching the Help Desk when technology issues arise in the evenings.
The official Help Desk hours are:
Monday – Thursday: 7:30am to 10:00pm
Friday: 7:30am to 6:00pm
Saturday & Sunday: 1:00pm to 10:00pm
If you get voice mail at the Help Desk, please LEAVE A MESSAGE with callback number. If you don’t hear back within 1/2 hour, call again. If nobody answers, you should call Joe Ader on his personal cell phone: 847-8835.
Thanks.
Scott
The lab computers have been occasionally getting an error saying that the “maximum registry size” needs to be increased. Information Resources is working on this problem and trying to fix it. The latest phase is an error message saying there is a VBScript runtime error in accessing a file called delprofiles_lab.vbs. IR is also aware of this and the reporting of this error to them is helping them narrow down the problem.
In the meantime, if you see either of these errors, please just click the OK button and everything will proceed as normal. It’s an inconvenience but it’s not disabling the computers in any way. Hopefully the problem will be fixed soon.
If you’ve worked the Reference Desk much, you may have had a student that is having trouble printing a PDF file. Usually the problem is that is keeps coming out black, even though the original isn’t black.
Here’s a workaround you can try:
Print the PDF file as an image.
Click the Print button on the PDF toolbar like you normally would. Then
click the button that says ‘Advanced‘ and check the box next to ‘Print
As Image.’
While it will take a little longer to print, it usually solves the problem.
Below is a list of all the networked printers in Irwin Library.
Irwin Library Printers
| Name |
Location |
Model |
Comment |
| IL_109_1 |
IL 109 – Irwin Library Dean of Library |
HP LaserJet 5/5M PostScript |
P00269 |
| IL_116_S |
IL 116 – Irwin Library InterLibrary Loan |
SHARP AR-M208-N |
|
| IL_118_1 |
IL 118 – Irwin Library Circulation |
HP LaserJet 5/5M PostScript |
P00268 |
| IL_120_1 |
IL 120 – Irwin Library Reference |
HP LaserJet 4250 PCL 6 |
P400336 & P400339 |
| IL_327_1 |
IL 327 – Irwin Library Technical Services |
HP LaserJet 4200n |
P400250 |
| IL_345_1 |
IL 345 – Irwin Library Rare Books |
HP LaserJet 2100TN |
P400109 |
| IL_345_C |
IL 345 – Irwin Library Rare Books |
HP Color LaserJet 3500 |
P400332 – Rare Books Color Printer |
Because
- Room 007 is now kept unlocked for classroom or group study use, because
- that room is not closely monitored, and because
- the computer in that room has been upgraded, complete with flat-panel monitor,
it has been deemed careless and unwise to leave the computer and other equipment just sitting there unattended.
Therefore, the computer and the accompanying monitor, projector, and other equipment have been placed on a cart and are being stored in the Government Documents Storage Room across the hall, Room 006. The overhead projector is on a second cart and is being left in Room 007, along with the boom box that one of the regular teachers has made arrangements to keep there.
Comments Off on Help Desk After Hours 
Themocracy