Archive for September 10, 2012

I did everyday tasks.  I helped with a question about a journal article.  I edited a few BUAnswers to reflect new information. In the question “How do I connect my PC to the Butler printers on campus?” I changed \\ada to \\buprint for the new print drivers.  There are two conflicting questions in BUAnswers.  “Where can a student receive a fax?” states that students cannot receive a fax on campus and “Does the library have a fax machine I can use?” states that you can send or receive a fax at the circulation desk.  Printers seem to be taking a while to print.  People will stand by them for a min or two before anything comes out.  We need to watch for multiple posts about the same subject.  I posted in the “Updates” page about how to print on special paper from IL_120_K because it looked like we had a patron use the color printer because they had resume paper.

Today I had two questions about journal, one being about the Sociology Journals from the professor that wants a hard copy of an article.  I did the everyday tasks.  The right printer was being picky about registering the main tray for printing as being closed.  I read the Updates page and found a note about a scanning issue about having to reenter an email address.  Ginny and I are going to test the problem when the scanner is free during my shift.  Both printers had glitches today.  The left one had a paper jam.  I cleared it, but the error message would not go away.  I turned the printer off and on and it was fine.  The right one has a low toner message and cut off a print job when it was only half done.  We looked at the scanner and found that when using the document feeder you enter your email address once and it will do one file with how many pages are on the feeder.  If you need to do a different document you had to manually enter the email address again.  I had one color print job.  Another student asked about the Sociology journals.  I went through BUAnwsers looking for items that needed updating.