Archive for August, 2012
Lindsey Wacnik 8/22/12 CAT
0Today was my first shit in CAT, being that I had a longer shift I was able to accomplish all of the tasks that I have been assigned thus far. In addition, I was able to begin viewing some of the Moodle 2.0 instructor videos.
Shelby, CAT, 8/22
0Today I made an updated bio using some of the cool features on powerpoint. Tomorrow I’ll start doing the moodle training.
Megan, CAT, 8/22
0Created the “about me” and posted it on the bulletin board. Reviewed the CAT handbook and finished watching all of the Student Moodle tutorials on atomic learning.
Kate Stel 8/22 CAT
0-firedrill
– attempted moodle training videos
-started handbook
Ryan Mason CAT 8/22
0Today, we discussed the ins and outs of the student handbook, and what all is expected of us while we’re on the job. We created bios for the bulletin board. Lastly, we were shown where the keys were for the black cabinets, and how to check out the equipment to faculty.
Brandon CAT 8/22
0Learned how to:
- clock in
- Reviewed blog site i.e. posting
- Reviewed CAT Handbook
- Made bio for the bulletin board
- overview of itemization of CAT media tools
- overview of break-room
- General procedures
- Documents i.e. release & return forms
– . View the ones on the bulletin board for ideas to create your own!
Kay’s CAT 8/22/12
0Today I learned about what I will be doing in Info Commons. I read through the resource guide, and Michelle went over some day-to-day tasks. She showed me where things are around the office also.
Megan’s Reflection
0This summer I read, Delivering Knock Your Socks Off Service, to prepare for this Fall. It was a very informational book that provided pertinent information about things you should do, as well as, things you should not do during work. The book covered a large variety of topics from trusting your co-workers, communicating with customers, and an important rule that is sometimes the most difficult to follow, being that the customer is always “right.” Sometimes, especially working in the library, some students or faculty would come in thinking they already knew the answer and would either insist they were still correct or would get discouraged because they couldn’t understand why they were wrong. The book gave some great tips on how to communicate with them in order to make them feel like they are correct or pointed in the right direction and ultimately getting their question answered or the help they need. A lot of the book seemed like common sense but also made a lot of good points and tips that can easily be forgotten but applied to our everyday job. Overall, I believed the book to be very helpful and a great review for the Fall Semester.
Cierra’s Reflection
0While reading iBrain for Info Commons the part that I found most interesting was the comparison between ‘digital natives’ and ‘digital immigrants.’ I found this important because I see it in everyday life. I see it during the summer while watching my grandmother and niece try to use an iPad, or other technology, together. My niece grew up knowing this technology and uses it with ease while my grandmother has more trouble using it, often giving up before learning how to use it. I also see this in our work environment. At the library many patrons are from an older generation and they often need help operating the computers or software on them. Most students are already acclimated to the technology and only have problems when the technology is not available for use. Some students do not know how to use things like a card catalog or print media. I have seen many students become frustrated when having to use pencil and paper to write down information rather than printing it out because a printer is broken. I knew there was a generation gap when it came to knowing about technology, but now knowing it comes from our minds being wired differently makes the difference more understandable.
Margaret’s Reflection
0For my summer reading, I read Delivering Knock Your Socks Off Service. The book focused on successful business practices from the customer service prospective. I have worked in the service industry before and there where many tips and practices that I could relate to personally.
One chapter of the book stood out to me the most. Chapter 11, “Creating Trust in an Insecure, Suspicious World” really hit home with me. I believe that this aspect of trust is one that so often gets over looked in the business world. The past two summers I have worked as a swimming instructor teaching children and adults to swim. There is a strong level of trust that you must have with both the student and the parents’ of the students. I quite literally had my students’ life in my hands. Without trust the process wouldn’t work. The trust that I built was crucial to the return of customers. I also found that the best way to create trust was communication. Talking to parents about what was going on in the water allowed them to feel a part of the process.
Although my work in the IC will be different in nature, the principles of building trust and re3lationships is still valid. When working in an academic setting it is important that your clients trust you and the information your provide them with. It is important that they know you are a credible resource. Just like my experience in the pool, it is the relationships and trust that bring customers back.