Meen
Ask Away!
Posts by Meen
Meen’s CAT shift – 9/9/12
0Today I did these following tasks
- Finished the iPad Training on AL
- Check out the Info_Commons organization on Moodle
- Sent an email about one thing that is different on the iPad 3
- Start Classroom Mediation training (documents in Training folder, follow this order)
- Overview
- I started the Moodle assignment but when I went to take the quiz, an error came up it said
- This is after I posted a fake answer to the assignment, although I did access the quiz once before when it was first sent. I will make sure to ask someone tomorrow on my Monday shift
- Finished Dreamweaver training in AL
Meen’s CAT shift- 9/4/12
0- Pick up business cards in the “Food” room
- Finish watching the Atomic Learning videos for the student side of Moodle (https://apps.butler.edu/atomiclearning)
- View & email AL certificate (How To) View & Save AL Certificates
- Watched the AL videos for the instructor side of Moodle
- View & email AL certificate
- Started the ipad training
Meen’s CAT shift – 8/28/12
0Today I went back to watch the rest of the video I missed. When I went to create the certification it listed the number of the videos I’ve watched but it didn’t give me a certification. I think I might have missed a video somewhere but I’m not sure which one. I will ask Eric in my next shift but I might have to go back and start watching all of them again and make sure that I don’t miss any this time:( since I did jump around the first time.
Meen’s CAT shift – 8/26/12
0Today I did the following:
Review how to use Libstats (don’t forget to log people who come in)
Read the CAT handbook (located at \\bufiles\group\IT\InstructionalTechnology\Student Workers\Student Folders\_Shared\Internal Resources\Handbook)
Update the biography to post on the bulletin board
Save a copy of your bio as a PDF (to be later included in your ePortfolio)
Watch some of the Atomic Learning videos for the student side of Moodle and still trying to figure out how to get the certification. (I have tried generated the report for what I’ve done a couple times but the result said that Data weren’t found). I will have to take a look next time and finishes all the videos.
Meen’s Summer Reflection 08/09/12
1In preparation for the Information Commons this year, I read Delivering Knock Your Socks Off Service. I thought the book really geared towards businesses focusing on services particularly. The information was really interesting, although some were somewhat irrelevant to IC workers particularly but one could always apply it to the real world experience.
The researches were very interesting and I really enjoyed the quotes at the beginning and the end of every chapter. I thought a lot of them were very powerful and inspirational. I absolutely love the tip “How you feel about yourself in your job is as important to your self-esteem as the way you feel about yourself as a parent, a spouse, or a friend. No job is important enough to lie for, no paycheck big enough to compensate for feeling bad about your treatment of another human being. Perhaps the best reason to be honest with your customers is that it allows you to be honest with yourself.” This made me think of my experience working this summer. Some of my co-workers did not particularly enjoy/like the job but when I asked, they said they did. Although you can figure out what they really feel through the way they are treating their customers. Honesty within yourself really is the core for success.
For the most part the author explained everything in details, which was quite beneficial for the most part (the rest felt as if the details were space fillers). A lot of information on how to handle different types of people (different generations and personality for example), which I thought was the most beneficial part of this book.
Although I don’t necessary agree with everything the book said. As Keegan pointed out earlier that with certain phrase such as “I don’t know” would be an appropriate thing to say if you are sincere and are trying your best to help and guide the customers in the direction that they need to go (ask for help from someone who knows the answer for example.) The telephone chapter did not apply to Infocommons really since we don’t deal too much with phone but it was beneficial. Having to work as a commodity merchandiser this past summer at ADM for my internship really helped me see how I can apply these concepts into real life with angry customers over the phone.
Reading Kate’s reflection I think that iBrain sounds very interesting as well. Overall I thought this book gave nice information about services on the technical side. Although, personally I would rate the book from last year about social media to be more insightful and intuitive. This book has many general common sense rules rather than exploring why the people do the things they do and how we can use that to our advantage by understanding how people works. I think the last book give a greater perception of how to handle different situations within the scope of technology and it was more helpful to me. However, Delivering Knock Your Socks Off Service did a good job of reminding you the little things that make a difference for getting and keeping the customers as well.
Reflection 2 – 9/30/11
0
- 1. Without having experienced a social media withdrawal, how can you imagine it would it affect your daily routine?
I actually have personally experienced s social media withdrawal due to traveling every year and during my studying abroad last year also. I traveled with a group of 14 students. I recalled when we were in Nicaragua for approximately 5 weeks; we had absolutely no connection to the internet. And it felt like a real withdrawal because it’s not like you could step off campus and there’s the rest of the social media world again. There was no smartphones that’ll work through 3G either (most of the group don’t even have a phone because we travel throughout so many country).
Life was definitely different. I felt like I had more person to person time and not so much online or on the computer or my cell phone. It forced us to be closer together because we would actually spend our time on personal interaction rather than, for example, when we were in Panama we had an internet connection and you can see that everyone’s off doing their own thing on their computer (mostly social media) during our free times.
Another time of the year that I would have a social media withdrawal is during Christmas when I would go visit my parents in Thailand. It’s not a complete withdrawal but the internet connection is usually so slow that I’m not patient enough for it and I wouldn’t be able to use my Iphone either. I would usually feel like I’m cut off from the rest of the world for that December month. Although I feel like I’m cut off, it was probably the best thing that could happened because it forces me to actually spend my undivided attention with my families.
Overall I would definitely say that social media plays a huge role with my daily routine and even life-style. Life here is at a speed far faster than the rest of the world. And I feel like that lifestyle has its consequences. I still couldn’t honestly say that one is better than the other but you can see the positives and negatives for both life-styles. I think that we shouldn’t take what we have for granted but then also try to find where the happy medium of those two worlds meet. I know that it’s an easy thing to say but the line is very thin.
- 2. Once you have answered 1 above, complete a self-imposed “unplugging” from one or more social networks that you typically use. Fully dis-engage from your iPhone, Facebook, Twitter or other social tool. How long were you able to stay unplugged? What was easiest/hardest about disengaging? What did you learn in the process?
Approximately 7 hours at the max when I sleep. I’m technically married to my Iphone. The easiest and hardest thing about dis-engaging in social media I think is it forces me to spend my time some other way. The article mentioned “Thirteen percent of student respondents said they rely on Facebook to combat boredom between classes,” and it’s so true. In previous question I’ve stated some of the reflections but I’ve definitely learned that
- 3. What alternatives to completely unplugging might be good suggestions for your peers as they learn to balance social engagement in online and real-world environments?
I think we should try and make a conscious effort to arrange more time to spend in the real world with the people around you. I’ve read another article about how social media and texting will change the way our generation communicates. There’s study that shows how social networking is hurting the communication skills of college students. (http://www.thedaonline.com/opinion/social-networking-hurts-the-communication-skills-of-college-students-1.1689315) It’s ironic how what’s created for the purpose of connecting and linking people together is pulling people apart in reality. I remembered someone once said to me “the more friends you have on Facebook the less friends you have in real life,” and the irony is there. Coincidentally I was watching the movie the Social Network last night and it was funny to see how a person who created the most popular social media website is a guy who has problems with his social skills in real life. As I mentioned in the first question, we just have to find that thin line balance and do the best you can.
Meen B’s- Reflection 1 (9/01/11)
0Dear Eric & Julianne
1) What goal do you have for this year to make your Info Commons experience a success?
Since I have just started learning about the videos and a couple different programs here in the CAT and a little bit in the library, I’m super excited!! to maybe have an opportunity to work on some IC promotional video projects!!! I’ve watch some of our videos and talked to Melissa about it and I can’t wait!! I’m really enjoying the work here in IC. There’s something new to be learned every day. This is probably one of the most exciting jobs I’ve ever had and I definitely want to make my last couple of years here at Butler a great experience with the IC team!!
2) What goal do you have for this year to make Info Commons better as a whole?
I think that due to our different busy schedules and shifts, it’s almost as if you are working by yourself most of the time. I think it’d be a great idea if we could connect as a team. Maybe have a weekend project we all come together or something along that line. Although I understand that’s probably pretty tough to do but I’m still optimistic about the idea!:)
3) What is your feedback on the whole life values and experiences session we had on Thursday?
I’m really sad I missed that training session. It sounded like you guys had a great time. Maybe I’ll be lucky enough to have a chance to catch up next semester or year. Lastly, thank you again for this opportunity! I can’t wait to become a more knowledgeable helper with InfoCommons!!
Sincerely,
Meen Boriboune