Alex

Today I finished the WordPress Skills and WordPress Moodle quiz. After that I started on the Panopto training.

Today I continued with work on the WordPress Skills Checklist and have about seven skills left to fill in.

First Month in Information Commons

During my first month of working in Information Commons I have learned to how to use Moodle more effectively as a student and instructor. I am now more comfortable providing help to people that have questions about using Moodle. I also learned how to use iMovie a lot better than before and created an iMovie bio using the skills I learned through the iMovie training.

Experience

My experience in IC would have to be working on the Google Forms project with Erica for Butler University’s Center for Citizenship and Community. Before taking on the project I was only somewhat familiar with Google Forms and what its capacity was. After working on the project for the CCC I was made aware Google Forms are a very useful and powerful tool. It is a tool that could be used for many departments to make students and instructors processes very easy. I enjoyed this project because it relates closely to my major, Management Information Systems. Through this project it reinforced why I chose the major I did. I learned that communication of what the client wants the system to do is very important because in the development stage Erica and I were creating what we thought they would like the form system to do. Luckily, what we created seemed to be what they wanted when we met with them. This project is not yet finished but it shows that any project that requires working outside of your organization takes time to develop and probably not as fast as you would like. Schedules of the people working on the project do not always work out and not all people can meet to work on the project when you want.

Tips for Future Assistants

Learn everything you can and don’t be afraid of programs you have not used before. Working in IC is great opportunity to broaden your skill set and better equip you for your job, classes and personal life.

Use both the Mac computers and the PCs in order to familiarize yourself with both

If an Associate presents you with a project, take it! It could be a great opportunity and you will learn a lot through doing it.

Strengths and Weaknesses

My strengths are problem solving, both my problems and others. I enjoy a challenge and then working toward a solution. In addition my program strengths are library research, iMovie, Google Forms, and WordPress.

My weakness is customer service and addressing a customers problem when they come into CAT. I have a hard time of understanding exactly what they need and directing them to someone who can address their problem.

What am I passionate about?

I am passionate about helping others and showing them how to make their life easier and more productive through technology. I am also passionate about finding solutions to people’s problems regarding technology.

Goals

I would like to improve my customer service by greeting the customers as they come in and paying close attention to what the need help with and refer customers to the right people. To help with referring them to someone else when I do not know, I would like to better understand what others strengths are inside CAT to refer the customer to.